Mbi99 Privacy Policy — User Personal Data Protection
This policy explains how mbi99 collects, uses, stores, and protects the personal data of users in Malaysia. We are committed to respecting your privacy at all times.
Effective date: 1 January 2026. This policy may be amended from time to time.
Information We Collect from Users
When you register or use the mbi99 platform, we collect several categories of information to ensure our services function correctly and securely. This data collection is carried out transparently and solely for permitted purposes.
Account Information
During registration, we collect your full name, email address, mobile number, date of birth, and chosen username. This information is required to verify your identity, manage your account, and ensure only eligible individuals have access to the platform.
Device & Browser Information
The mbi99 platform automatically records technical information when you access our services, including your IP address, browser type, device operating system, screen resolution, and login timestamps. This information is used exclusively for security purposes, technical troubleshooting, and improving user experience.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — such as account holder name, bank account number (stored in encrypted format), or e-wallet username. We do not store full credit card numbers or complete payment card details directly on our servers.
Data Usage Purpose & Cookies Policy
How Your Data Is Used
Mbi99 uses the information collected for the following purposes:
- Verifying identity and managing user accounts
- Processes deposits and withdrawals in MYR accurately
- Sending notifications related to your account, transactions, and security
- Complying with applicable legal and regulatory requirements in Malaysia
- Detecting and preventing fraudulent activity or unauthorised access
- Continuously improving platform functionality and user experience
Cookies Usage Policy
The mbi99 platform uses cookies and similar tracking technologies to enhance your experience. These include:
- Session cookies: Keeping you logged in as you navigate the platform
- Preference cookies: Saving your preferred language and display settings
- Analytics cookies: Measuring usage patterns to improve the platform
- You can control or block cookies through your browser settings, though this may affect certain platform functions
Data Storage, Security & Sharing
Data Security & Storage
Mbi99 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between users' devices and our servers. Sensitive information such as passwords is stored in an irreversible hashed format. Account and transaction data is held on servers protected by firewalls and strict access control systems.
Data retention periods are determined by operational needs and applicable legal requirements. Financial transaction data is retained for the period required under Malaysia's accounting and anti-money laundering laws. Login records and platform activity data are retained for as long as necessary for security and audit purposes.
Third-Party Sharing
Mbi99 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. Data may be shared only in the following circumstances:
- Trusted payment service providers for processing MYR transactions
- Regulatory authorities or law enforcement agencies where required by law or court order
- Technical service providers bound by strict confidentiality agreements
All third parties involved are required to uphold data protection standards equivalent to those in this policy.
Your Rights Over Your Personal Data
You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within a reasonable timeframe once your identity has been verified by the mbi99 support team.
If you find that the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings, while others will require review by our support team.
You may request deletion of your personal data upon voluntarily closing your account. Please note that certain data may need to be retained for a specified period to comply with Malaysian laws governing financial records.
To submit any request regarding your personal data rights, please contact the mbi99 support team through the available channels in your account or via our support email.
Policy Changes & How to Contact Us
Mbi99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or new operational requirements. Users will be notified of any material changes via in-platform notifications or their registered email address.
Users are encouraged to review this page periodically. Continued use of the mbi99 platform after any policy amendments are published will be considered acceptance of the updated policy.
If you have any questions, concerns, or wish to raise a complaint regarding your data privacy, please get in touch with us:
Email: [email protected]
You may also refer to our FAQ page for answers to common questions about privacy and account security, or visit Terms & Conditions for more information on platform usage terms.
Your Privacy Is mbi99's Priority
We are continuously working to keep your data safe. Register an account or log in to enjoy a Malaysian entertainment platform you can trust.